Please directly contact this company for this vacancy. Contact information can be found here:
http://www.egypt-business.com/Company/details/Nestl%C3%A9-Egypt
• Welcome the Boutique clientele and identify their needs.
• Advise both prospects and Club Members on Nespresso products and services.
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
• Initiate Club Members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maintain a pro active approach towards the customers.
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories).
• Actively manage the database on a daily basis and permanently update customer records.
• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
• Check payments in accordance with the defined procedure.
• Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
• Manage the cash till, update the status in Excel and correct cash till errors. Is responsible for the cash discrepancies.
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).
• Fill the display cubicles with capsules, machines and accessories on a daily basis.
Job Qualifications
Good education level
- 2 years of specialized training in customer relations & sales
- Perfect knowledge of the local language
- 1-2 years of professional experience in direct customer sales of top of top of the line products & services
- Have a sense for welcoming customers, a taste for warm contacts, polite
- Good knowledge of Microsoft Office
- Problem identification and solving
- Attention to detail
- Stress resilience
- Ability to multi-task
- Interest in our products and in coffee in particular
- Expertise in oral communication for each type of customer (open-minded, listening, understanding of the customer’s needs and capture customer’s interest)
